Imperial Treasures - 5 Days / 4 Nights

Jane and Kate Whitmore

Hello Vi,

I am writing to tell you how much we enjoyed our trip to Vietnam and the services supplied by you and your company.

I also have a couple of suggestions for improvement.

First of all, your services were flawless!  You may use me as a reference anytime.  Please forward this email to your manager and any other high-level people who should know how pleased we were with your services.

Here are the things that you and your company did really well:

• Communication
  I chose your company because of the consistent and frequent email communication from you.  As you know, the person we originally were working with left. You picked up the work and continued promptly and efficiently.  Initially I was somewhat worried about using an "unknown" travel agency outside of the United States to arrange this travel.  You allayed those fears with your frequent, responsive communication. It was very reassuring to know that you were there and always responded within 12 hours. Well done!
• Guides and Drivers
  Our guides everywhere on our trip were excellent.  I appreciated that each one stated something like, "This is your vacation and I want you to have a good experience."  On several days we made slight requests for changes to the itineraries.  Every time our guides were accommodating and gracious. Their English was excellent. The drivers were always safe. I also appreciated that we were not expected to pay for our guides' or drivers' meals which would have been an unexpected expense.
• Hotels met or exceeded our expectations. We especially enjoyed the hotel at Angor Wat.
• Travel arrangements
  We were picked up promptly every time.  When just the driver picked us up at the airport, he immediately called the guide so we could speak with him about the next day's schedule. This was very reassuring and impressive, even when these calls were late at night.  We appreciated that our travel was confirmed and we were given updated airline information, including the one time the flight was delayed.
• Itinerary I originally proposed an itinerary. Your agent made some suggestions which were good.  When Mrs. Vy was not available for us on the day of cooking school, Vi was proactive to let us know. As it turned out, we did not have Mrs. Vy for cooking, but her assistant, instead.  This turned out to be just fine and we were very happy with our cooking school experience.  The "Hanoi Hilton" prison was  not on our itinerary, but when we asked our guide about it, he included it.

Thank you for your excellent service and our very wonderful trip.

Jane and Kate Whitmore
May 08

Adrian & Gill Risso-Gill

Dear Minh:

Just a note to thank you for all the choices and arrangements you made to make our visit to Cambodia & Vietnam so successful.

First of all, our guides in Cambodia & Ho Chi Minh City were both excellent, & we learnt a lot form them, both about the culture & the history of both countries.

Secondly, with regard to the hotels, we were most impressed with the Angkor Victoria - one of the best hotels at which we've stayed in our travels over the years, & the Duxton was fine.

Third, the itinerary suited our interests very well &, finally, the arrangements & transport were excellent.

Thank you very much - we would be happy to recommend Exotissimo to others.

Adrian & Gill Risso-Gill
Vietnam and Camboda Tour - September 2009